| 1. ACCOMMODATIONS: Our rental home reflects the taste of its Owners. Specialty items vary. Tampering with locked closets will result in a charge to Guest's credit card. (See Security Deposit/Damages # 16). Every effort is made to assure accurate descriptions with no misrepresentation intended. We will not be held responsible for errors in printing, changes made by Owners or matters out of our control, e.g. noise, construction, weather, etc. Complaints regarding accommodations must be submitted in writing prior to checkout for consideration.
2. CANCELLATIONS: Cancellation of a confirmed reservation must be received by that Guest, not a representative of that Guest. Reservations must be cancelled 14 days prior to arrival. Late cancellations and no shows will not receive a refund. The cancellation fee is 10% of the total rental, plus a $20 processing fee.
3. CHECK-IN: Check-In time is 4:00 p.m for most guests. Please remember that throughout the season our home must be readied for occupancy within a very tight time frame! In many cases, homes require maintenance repairs, additional cleaning time, etc. Guest 's arrival at 4:00 p.m. (in most cases)allows time to ensure that homes are clean and ready for occupancy and may lessen the waiting period. Early check-in may be available on a limited basis. To receive details, call or e-mail and request information on early check-in and costs.
4. CLEANING: To ensure that homes are well maintained, cleaning and cross-inspection will occur after each departure by housekeeping. Guest is required to (A) Gather all trash and put in kitchen. (B) Wash and put away all dishes/pots/pans/silverware. (C) Ensure the home receives reasonable cleaning during your stay, i.e. vacuuming, sweeping, etc. (D) Leave furniture and other contents in original location and condition. (E) When departing, leave A/C at 75 degrees/Heat at 65 degrees . Failure to comply could result in a charge to Guest's credit card. (See Security Deposit/Damages # 16) Exit cleaning is automatically included in the flat rent that is paid by the tenant.
5. FORMS OF PAYMENT: We only accept payment thru Paypal . Paypal is quick and easy, and you do not need to have a Paypal account to pay with your charge card.
6. HANDLING FEE: none.
7. LOCK-OUT POLICY: In the event a Guest is locked out of the home during the rental period, the Guest must call (812) 327-1999 and leave a message.There will be a $30 service fee if we must deliver a key to the cabin. This fee is to be collected at the time service is rendered.
8. MAINTENANCE/REFUNDS: All equipment in each home should be in working order. Please report any inoperative equipment to us immediately. We will make every reasonable effort to have the problem corrected. Under no circumstances will there be a reduction of rent or refund for loss of utilities, mechanical failure of air conditioning, heating unit, dishwasher, washer, dryer, TV, VCR, blender, toaster, or other appliances. While rare, hot tubs , sauna, games,etc, are subject to temporary closing due to extenuating circumstances. No refund or rent reductions will be given if this occurs. THERE ARE NO REFUNDS FOR INCLEMENT WEATHER INCLUDING SNOW, ETC.
9. OCCUPANCY: The number of Guests occupying a property is limited to the number stated on the lease agreement. These limits are strictly enforced. All homes are limited to adults 24 years of age or older. Exceeding the specified occupancy constitutes a breach in the lease agreement and will lead to termination without refund of rent and possible credit card charges. (See Security Deposit/Damages # 16).
10. OFFICE HOURS: 9:00 A M. - 5:00 P.M.daily, but we do also return calls when possible at all hours. We are open year around. Holiday hours do apply. CHECK-IN TIME 4:00 P.M. AND CHECK-OUT TIME 11:00 A M.
11. PERSONAL PROPERTY: We will not be responsible for personal items. Guests must send a prepaid envelope or package for return shipment. No CODs.
12. PETS: Absolutely no pets are permitted at any time. No exceptions will be made. Violation of this policy will result in immediate eviction with no refunds. Every guest accepts the additional minimum fee of $ 300 for each day that they have a pet at the cabin.
13. SMOKING: Smoking inside is not permitted. If smoking outside, please do not flip the butts in the yards, fireplaces or outside; only use ashtrays to put out cigarettes. If evidence of smoking in a non-smoking unit, there will be a $250 charge put on the guest’s credit card (See Security Deposit/Damages # 16).
14. RESERVATIONS: There is at least a two (2) night minimum. Reservations that are 4 nights or shorter , require a deposit of the first nights rental fee. Reservations that are longer than 4 nights require a Deposit of the first 2 nights rental fee. Last minute cancellations occasionally provide prime opportunities for additional discounts. CALL US. To make a reservation: A) Plan the vacation dates: B) Check our On-line availability or call (812) 327-1999 C) One full night rental fee must be paid at the time you make a reservation with a visa or mastercard: E) Once property is reserved, a confirmation will be e-mailed immediately to Guest. The remaining balance will be due 14 days before arrival.
15. RESERVATIONS FOR THE UPCOMING YEAR: we love repeat guests! Advance reservations for the next year will be accepted. Owners and current year guests, respectively have priority. We do reservations only one year in advance for this reason. All normal reservation policies apply (see #14). All next year reservations booked in current year are subject to price increase. We do offer repeat customer discounts. Please check the rates page, or ask us about current specials.
16. SECURITY DEPOSIT/DAMAGES A credit card number must be provided for damages. Guest will be responsible for any damages or theft. Please report any damage upon occurrence. GUESTS CREDIT CARD WILL BE USED AS DAMAGE PAYMENT. Charges to Guest's card may include, but are not limited to: damages over and above normal wear and tear, theft, phone charges, excessive cleanup, unreturned keys, unauthorized late check-outs and unwarranted service calls. If a fee is charged, a letter will be sent to the Guest explaining the reason.
Should the Guest(s) dispute the the charges or the credit card limit on the card not be sufficient to cover the theft and/or repairs/cleaning required due to excessive use of the cabin, we reserve the right to charge the Guests(s) with vandalism and pursue collection from the Guest(s) . All reasonable attorney's fees will be at the expense of the Guests(s) should collection become necesssary.
17. SUBSTITUTION/NON-AVAILABILITY: Should the home confirmed by Guest become unavailable for any reason whatsoever, we will inform Guest immediately upon us being notified and/or prior to check-in whenever possible. Every attempt to relocate Guest to a comparable home will be made, unless Guests requests a full refund, in which case all monies will be refunded. Guest will be responsible to pay any rental amount on a substitute home that exceeds the original reservation amount.
18. TELEPHONES: We do not provide a telephone at the cabin. Verizon will pick up very well inside the cabin, and at&t will sometimes pick up inside, and will pick up outside depending on the weather, etc..
19. FURNISHINGS: The Owner has furnished the unit with basic needs for housekeeping, cooking, etc. Linens, pillows and bedspreads are provided. Paper products, condiments, and cleaning supplies are not. Pools, hot tubs, whirlpools and other special amenities will be maintained as well as possible but no refunds will be given with regards to the condition of these special amenities.
20. LANDLORD SHALL PROVIDE: The property shall be in safe, clean condition and shall meet the building and housing codes. Owner repairs shall be made upon proper notification .
21. LATE CHECK-OUT Unauthorized late check-outs shall cause the tenant to be charged up to twice the daily rental rate for any portion of day the tenant remains on/in the premises. This rent plus any and all legal fees or other expenses resulting from this late check out shall be paid by the tenant.
22. MAINTENANCE :Please call us if you have an emergency maintenance issue arise during your stay at the cabin. Please make sure that if you are calling from a cell phone, that there is a clear reception and we can get a clear call back number. All calls will be returned but only true emergencies will be handled after maintenance hours.
23. FAIR HOUSING: We conduct business without respect to race, color, religion, sex, national origin, handicap, or family status of tenant.
NOTE: Please remember you are coming to the country...bring sunscreen, bug repellant, etc. If you are allergic to insects or pollen be sure to bring your antihistamine. If you are lucky you will be greeted only by Lady Bugs upon your arrival. They are harmless and in fact quite beneficial to the environment. Always be aware there are some critters around that can be bothersome and even dangerous, including wasps, ticks, spiders, skunks & snakes. Do carefully watch your pets and small children near water & woods. We cannot control Mother Nature or her critters!
Thank You. Have a wonderful vacation !!
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